We update our software very, very frequently. And it’s all entirely seamless. Beat that!
April 19th is the 109th day of 2018 (wow, that’s gone fast!). And the 109th day of 2018 that servers in UK-based Microsoft data centres have been running our code, supporting our users and assisting brokers in quoting and securing thousands of energy contracts for businesses. In 109 days, we’ve added countless new features – some big, some small. In this regard, 2018 follows the trend of 2016 and 2017 as we build out the system to optimise the efficiency of brokerages around the country.
But how do we update our software? You may remember the good old days of receiving a DVD, CD or floppy disk (in reverse chronological order!) from a software provider, handing it enthusiastically to the person who knows the most about IT in your office, and waiting for minutes or even hours of downtime as the system updates. A few angry words thrown around, more than a few reboots, and finally (hopefully) the new software will be running. If things go well, you may now be looking at a brand new user interface, new features which you weren’t aware weren’t planning for, and a barrage of questions from your staff as they work out where the familiar buttons and layout have gone!
When combined together, an update which is infrequent and heavily changes a system is a bad thing (generally speaking). The risk of customer dissatisfaction is high, the risk of implementation issues is significant, and – let’s face it – it’s just a major pain which you’d rather avoid. Whilst UtilityClick have made major advancements in our software, we follow a different approach.
Regular, smaller updates.
In 109 days of 2018, we have released not 1, not 5, not 10 new versions of our software. We’ve actually released 58 versions (59 later tonight). “HUH?!” I hear you cry. That’s right – on 53% of days this year, we’ve upgraded the software to improve functionality, fix bugs, optimise speed…the list goes on. Most of these updates are performed overnight – when brokers are tucked up in bed and the UtilityClick software team are in their nocturnal element. But this isn’t always the case.
We’ve built our systems for the future. And this means, being able to issue hot-fixes and updates during working hours, with zero downtime. So slick are our development team, that we can make adjustments on-the-fly, and you don’t even have to wait for a reboot!