So 6 months later, I have passed my probation and have achieved the hallowed rank of full-time UtilityClick employee!
As most of our customers will know by now, I’m on the front line in dealing with the broad range of support queries that come in on a day to day basis. I would go so far as to say I am the first point of contact at UC – as and when a little help is required. It’s a far cry from my brokering days, that’s for sure.
There is real satisfaction to be derived from successfully solving an issue for any one of our customers. In my previous life I was a salesman – a career where, typically, the principal motivation is entirely financial. However, for me the real mark of success was the thrill of closing a deal – winning the business of a previously-potential customer. Building a sustainable relationship was only to drive future sales. I chased that initial buzz with so much passion because that’s what I thought job satisfaction was.
My role in UC has changed my perspective on that one in a big way. Yes, I still love the thrill of the chase and continue to enjoy picking up the phone with my sales hat on – but my satisfaction levels just don’t compare to the contentment I get from tackling a taxing data import for a customer, problem-solving a pricing query, completing a full system audit or identifying some of those niggly bugs in upcoming software releases.
What I love most is the collaborative nature of UC. Working with a specialist team, each with their own unique insights and talents is inspiring. All the bases are covered – from industry expertise, to coding, through flat file processing and more besides. And importantly, every single member of the team chips in when needed.
So what’s my point? Well, as a salesman you’re a bit of a lone gun, looking out for your numbers and achieving your own goals. Support is a different animal. Its no longer just about me – but working cohesively with a team of like-minded people all working towards the singular goal of ensuring a first-class experience for our customers and providing an exceptional level of service.
It’s refreshing. And with so many incredible things planned for the near future (including Dashboards!!) I am certainly at least as excited now as I was when I first joined.