Anybody that has ever used a CRM of any kind will know that most of the available options around today are needlessly complicated, overly obtuse and unnecessarily cumbersome.
To give you a bit of background, I have been involved in sales for most of my working life. Everything from the dreaded and universally-despised door-to-door energy salesman, to the more respectable job of Corporate / SME energy broker (and virtually everything in between).
I joined UtilityClick as an Account Manager hoping for a change in direction and pace from the constant peaks and troughs of being a career salesman (when its good, it’s very good – but when its bad, its horrid!) And joining a CRM software business seemed an obvious choice – after all, in every role throughout my career, I have used a wide range of CRM systems. Some of them good, some of them bad – but the running theme has always been that they were overly complicated and far from user-friendly.
Whilst I had heard good things about UtilityClick, secretly I was expecting much of the same. However, I am pleased to say I couldn’t have been more wrong. When it came to my training, Andy had set aside a month to teach me the intricacies of the system. I remember at the end of my first day Andy was smiling like a kid at Christmas, taking great delight in showing me his training schedule. But by the end of my very first day, we had completed the first weeks’ worth of planned basic training.
Don’t get me wrong, I’m not trying to make myself out as some sort of savant or to boost my own ego or to be a company-loving jobsworth sycophant, sucking up to my new boss by lauding his training ability in a blog posted on the company website! No – the honest truth is up until this point in my career I had never worked with a system that was so fluid and user-friendly. The learning curve has been incredibly shallow, and you could tell this system has had a lot of thought and planning gone into it.
I realise by writing this I am probably shooting myself in the foot a bit because up until now I have received a bit of praise for how fast I appeared to be learning – but honestly, I think anybody can use this system.
So there, I said it. All along you thought I was good at my job but no, I’m just a salesman pitching you on my ability. No, no don’t get up, I’ll grab my coat…