It’s 2.30pm in the afternoon on a quiet Tuesday. Just recently I have found myself wistfully staring out of the window, watching all the comings and goings at our Kingshill HQ. It’s a bright sunny March day and summer is just around the corner now.
You are probably wondering what I’m waffling on about and why I’m meandering about the coming summer. Shouldn’t I have work to do?
Well in a nutshell that’s what this is all about. For those of you reading this that know me will know I mainly deal with support. I’m officially titled as an “Account Manager” but that title does not accurately represent my role at UtilityClick. In fact, I think you would find it hard to encapsulate an accurate job title for me because it’s a bit of everything. Support, bug testing, taking calls from customers, troubleshooting imports…the list goes on. Rod tells me I make a pretty damn good coffee too. You would think someone with such a varied role as mine wouldn’t have the time to stare somewhat aimlessly out of the office window, filled with melancholic thoughts of summer.
However, let’s look at the facts. Primarily, my role is to give help, support and advice to our customers in using the system. As such, when the system is running well, the phone doesn’t ring and support tickets pop up only sporadically. I think that’s more a testament to all the hard work that’s been put in over the last three years in building such a robust and comprehensive system.
Now that the core product nears completion (aside from our “Hush Hush” projects) we will spend most of our time implementing incremental, user interface and “quality of life” changes. Which means with each day that passes we receive less and less requests support requests per user – making my job that little bit easier each day! That’s not to say I can’t get busy – some days I can be absolutely rushed off my feet, the phone never stops and by the end of the day I am thoroughly exhausted. The point though is those days are few and further apart than when I started ten months ago.
I’ve learned to enjoy the quieter moments and relish the fact that the system is working and working well. In summary, all that hard work to get to this point has been worth it.