We’re independent, and for good reason.
Americans and Canadians all across the world celebrated their respective Independence Days this week; which got me thinking about the importance of impartiality and objectivity in the world of utilities.
End consumers utilise the services of brokers for just that reason; paying for a rounded view of the energy market in order to make the right purchasing decisions, at the right time, from an entire panel of suppliers. Knowledge of different products, the implication of non-energy costs and ultimately making the right financial decisions for their business.
It’s what brokers are good at, and the best of the bunch help clients make cost-saving decisions which can save hundreds or thousands of pounds through intelligent procurement and energy management strategies.
Brokers do this through relationships. Knowing suppliers, knowing products and maintaining a firm grasp on the outlook for the energy markets are key factors in providing a successful services to the customer. Those supplier relationships – some highly sought after – are earned over time; and suppliers work closely with the best TPIs to maintain a flow of business. In other words, knowing suppliers is absolutely mission critical for brokers.
When we formed UtilityClick, we made a conscious decision that we would provide a product the market really needed. That’s not just the nuts and bolts of the software itself; but a software provider whose mission aligned with that of its customers. For that reason, we don’t operate as a broker. We don’t have direct procurement relationships with suppliers. Remaining neutral in this way is, in our view, the best way forward for the sector.
Our services are to the broker alone; to ensure they have the correct tools to deal with customers and suppliers alike in providing high quality advice. That’s why we provide a completely open platform to allow you to tender to all of your suppliers. We’re proud to be independent.