I firmly believe that there is only so much storage space in my brain. It’s important to keep topping it up.
Whilst unbeknown to my conscious self, it has become clear to me that as new information flows in one ear, a lesser-used batch of useful knowledge leaks out. I imagine it like a bath full of water with the tap left on. There’s only so much available room in the tub before the overflow siphons off any excess.
Over the past 3 years, the information tap has been running at full pelt. In fact, the water pressure might need looking at before the pipes burst! And what I know now having co-built UtilityClick from startup to established company is radically different to what I knew in the prologue of its existence. From day one, I’ve been learning. Learning about code, about utilities, about the development process, about customer likes and dislikes, about book-keeping, about VAT, about HR…the list goes on and on. Starting up a business was certainly a plunge in the deep end.
As the company has grown, our team has inevitably grown with it – and we’ve hired staff to take responsibility for the various functions which create our software, support the TPIs which benefit from our platform and encourage new customers to join each month. And anyone who has been through a similar journey will know how difficult it can be to let go and delegate those day to day activities to others. But we do it – both out of desire and out of necessity. Once the transfer of a function is complete, it’s all too easy for the skills and knowledge you previously used on a daily basis seep through that bath overflow and down the soil stack.
It’s been a busy week on the development front, the customer support front and the sales front combined. Our faithful team have, in good humour, carried on despite being a few men down through absence. We’ve topped up our brain bath waters by getting our hands dirty – digging in and keeping up the high level of service our customers expect. For me, this is an opportunity to re-visit some of those functions I was so used to dealing with two or three years ago and pump some skills back into my brain.
I only wonder which bits of knowledge have found their way down the plug hole in their place?!